Privacy policy

🔒 PRIVACY POLICY – TELESSA BOUTIQUE

Last updated: October 2025

At Telessa Boutique, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website telessaboutique.com, interact with us through social media or WhatsApp, or shop in our physical boutique.

1. Information We Collect

When you shop with us, create an account, or contact us, we may collect the following types of information:

  • Personal information: name, email address, phone number, shipping and billing address

  • Payment information: credit/debit card details or PayPal information (processed securely through Shopify or third-party gateways)

  • Order history and preferences: products purchased, wishlists, and communication preferences

  • Device and browsing data: IP address, browser type, and usage data collected automatically by cookies and analytics tools

We do not collect or store your full payment card information — all transactions are processed securely through Shopify’s encrypted payment system.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Communicate updates regarding your order, shipping, or returns

  • Provide customer support and respond to inquiries

  • Send promotional emails or messages (only if you’ve opted in)

  • Improve our website, products, and shopping experience

You may opt out of marketing emails at any time by clicking “Unsubscribe” at the bottom of our emails.

3. Data Protection and Security

  • Our website is hosted on Shopify, which provides industry-standard SSL encryption and PCI-compliant data protection.

  • Only authorized team members have access to your personal information and are required to maintain confidentiality.

  • We never sell, rent, or trade your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tools to improve your browsing experience, remember your preferences, and analyze website traffic.
You can disable cookies through your browser settings, but some site features may not function properly without them.

5. Third-Party Services

Your data may be shared with trusted third parties who help us operate our business, such as:

  • Shopify (website hosting and payment processing)

  • Mailchimp / Klaviyo (email marketing)

  • Meta / Instagram / TikTok Ads (advertising and analytics)

  • Shipping carriers (to fulfill and deliver orders)

These partners only receive the information necessary to perform their functions and must protect your data in accordance with applicable laws.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described here — such as completing your purchases, complying with legal obligations, or resolving disputes.

7. Your Rights

You have the right to:

  • Request access to or a copy of your personal data

  • Request correction or deletion of your data

  • Withdraw consent to marketing communications

To exercise these rights, contact us at telessaboutique@gmail.com.
We may need to verify your identity before completing your request.

8. Children’s Privacy

Our website and services are intended for users 13 years and older.
We do not knowingly collect personal data from minors. If a parent or guardian believes a child has provided information, please contact us for immediate removal.

9. Updates to This Policy

Telessa Boutique reserves the right to update or modify this Privacy Policy at any time. The latest version will always be available on this page, and the date of the most recent update will be indicated above.

10. Contact Us

If you have questions or concerns about our privacy practices, please contact us:

📍 Telessa Boutique
Carr. 2 Km 96.9, Bo. Cocos
Quebradillas, Puerto Rico 00678
📧 Email: telessaboutique@gmail.com
📞 Phone: 787-217-0107
🌐 Website: telessaboutique.com